Shipping is free everywhere. If you want it sooner, express is available at checkout.
Delivery
- Standard — free, 5 to 10 days. Applied automatically to every order, wherever you are.
- Express — 2 to 5 days. Chosen at checkout; the price is shown there in your currency.
Orders are dispatched within 1 to 2 business days. Times are counted from dispatch, not from the moment you order. Customs handling in your country can add a day or two, and any duty is set by your country, not by us.
Returns
You have 14 days from delivery to tell us you want to return an item. Write to us and we will send the return instructions.
- The bag has to come back unused and in its packaging.
- Return postage is yours to pay — unless the bag arrived damaged or was not the one you ordered, in which case it is ours.
- The refund is issued once the bag reaches us and has been checked.
- It goes back to the card you paid with, and takes up to 10 days to appear.
Something arrived wrong
If a bag arrives damaged or is not the one you ordered, send us a photo the day it arrives and we will sort it out at our cost.
Questions people ask
- Does CocCone ship worldwide, and is shipping free?
- Yes. Standard shipping is free everywhere, with no minimum order, and takes 5 to 10 days. Express takes 2 to 5 days and is chosen at checkout, where the price is shown in your currency.
- How long does delivery take?
- Standard delivery takes 5 to 10 days and express 2 to 5 days, counted from dispatch rather than from the moment you order. Orders leave us within 1 to 2 business days. Customs handling in your country can add a day or two.
- Will I pay customs duty?
- Any duty is set by your own country, not by us, and is not included in the price you pay at checkout. Whether it applies depends on where you are and what the order is worth.
- Can I return a bag, and how long do I have?
- You have 14 days from delivery to tell us you want to return an item. Write to us and we will send the return instructions. The bag has to come back unused and in its packaging.
- Who pays for return postage?
- Return postage is yours to pay, unless the bag arrived damaged or was not the one you ordered, in which case it is ours.
- When do I get my refund?
- The refund is issued once the bag reaches us and has been checked. It goes back to the card you paid with and takes up to 10 days to appear.
- What if my bag arrives damaged or is the wrong one?
- Send us a photo the day it arrives and we will sort it out at our cost, including the return postage.